How to Book MexBus Tickets

Are you planning a trip from Ho Chi Minh City to Phan Thiet – Mui Ne or vice versa? With MexBus, booking your ticket has never been easier, faster, or safer. Below are detailed instructions for the three official booking methods via the MexBus system.

1. Book Online via the MexBus Website

Visit the official website: https://mexbus.saigonpt.com
Here, you can select your route, departure date, number of tickets, and make secure online payments.

1. Choose your route (HCMC → Mui Ne or Mui Ne → HCMC) and departure date.
2. Select the departure time, number of passengers, and enter passenger details.
3. Pay online via bank card, e-wallet, or bank transfer.
4. Receive your booking confirmation via SMS, Zalo, or WhatsApp.
5. Check in at the ticket counter 30 minutes before departure to receive your boarding pass.

2. Book via the MexBus Mobile App

Download the MexBus App (the official booking system of Saigon.PT) from:

• Google Play: <link to be provided by IT>
• App Store: <link to be provided by IT>

How to book:

1. Open the MexBus app and log in.
2. Select departure time, number of passengers, and enter details.
3. Complete online payment.
4. Receive booking confirmation via SMS, Zalo, or WhatsApp.
5. Check in at the ticket counter 30 minutes before departure to board.

3. Buy Directly at MexBus Ticket Offices

If you prefer in-person assistance, visit the nearest MexBus ticket office:

• Ho Chi Minh City:
  • 121 Cô Giang, Cầu Ông Lãnh Ward (former District 1), HCMC
  • New Eastern Bus Station – Counters 23 & 24
• Mui Ne: 141 Huỳnh Thúc Kháng, Mui Ne Ward, Lâm Đồng Province
• Or: visit MexBus official ticket agents (Hotline: 1900 88 68 69)

At the ticket office, you can:

• Select your departure time and seat directly.
• Pay by cash, bank transfer, or card (Visa, Master, Napas).
• Receive either a printed ticket or e-ticket.

4. Notes & Tips for Booking with MexBus

• Book 2–3 days in advance to secure your preferred seat, especially on weekends or holidays.
• For online payments, double-check passenger details and pickup/drop-off points.
• Keep your booking code or confirmation email to present upon boarding.
• If your schedule changes, contact MexBus Customer Support promptly for adjustments.

PRICING POLICY AND CANCELLATION POLICIES

1. Pricing Policy

1.1 From Monday to Thursday: VND 250,000 / person / way

1.2 From Friday to Sunday: VND 300,000 / person / way

Price included VAT.

2. Children’s Ticket Policy

• 11 years old and above: 100% ticket price.
• From 2 to 11 years old: 70% ticket price.
• People with disabilities (blind, wheelchair users, limb disabilities, etc.): 50% ticket price.
• The children under 2 years old sitting on an adult‘s lap: free of charge.

3. Ticket Change, Date Change

• It can be changed multiple times.
• Free departure time adjustment on the same day.
• Changing the ticket at least 3 hours before the scheduled departure time is free of charge.
• Changing the ticket less than 3 hours before the scheduled departure time incurs a fee of 30% of the ticket price.
• A paid ticket can be changed once for free. If changed a second time, a fee of 30% of the ticket price will be charged.
• For changes involving 4 or more tickets, customers must notify at least 24 hours before the scheduled departure time.
• On holidays and Tet, the ticket change fee is 30%.

4. Cancellation Policy

• Free of charge if cancelled at least 24 hours before the scheduled departure time.
• 10% of the ticket price if cancelled 24 to 02 hours before the scheduled departure time.
• 30% of the ticket price if cancelled less than 02 hours before the scheduled departure time.

Refund Method: The amount refunded, after deducting cancellation fees and payment transaction charges (if any), will be returned to the customer using the original payment method (bank transfer, e-wallet, or cash at the counter, etc.). The refund process will take between 3 to 7 business days, depending on the payment method.

5. Promotion Ticket Policy

Tickets purchased during special promotional or discount programs (such as discounted tickets, holiday tickets, prize-winning tickets, etc.) are not eligible for the cancellation and refund policy, regardless of the timing of the cancellation request. However, customers may transfer their ticket to the next available trip in accordance with the company's regulations, provided there is available space.

6. Regulations for Ticket Sales Agents

• Agents are required to adhere to the cancellation, refund, and ticket transfer policies stated above to safeguard customer rights and maintain the reputation of MexBus services. Any cancellation or refund requests from customers must be reported to Saigon.PT by the agents for proper handling.
• Agents are not permitted to unilaterally alter the cancellation, refund, or ticket transfer policies as determined by Saigon.PT. Agents must provide complete information regarding these policies to customers to avoid any disputes or complaints.

7. Methods for Receiving Cancellation and Ticket Change Requests

• Support Hotline: 1900 88 68 69
• Customer Service Hotline: 1900 88 68 69
• Ticket Counters at Bus Stations: Customers are required to present their ticket and personal information for assistance.
• Official Website: visit https://mexbus.saigonpt.com/ to submit an online request.

8. Additional Regulations

Force Majeure: In cases where a trip is cancelled due to force majeure factors (such as natural disasters, floods, emergencies, etc.) that result in the trip being unable to depart, the company will refund the full amount to the customer without deducting any fees.